Once you’ve created your order, we’ll guide you through shipping your items to us via email. Here's what you can expect:

• Packaging: Securely pack your items in a box. We recommend using bubble wrap or other protective packing materials for added safety.
• Shipping: We provide instructions on how to ship your package, ensuring it arrives safely at our digitization center.
• Receipt Confirmation: Upon receiving your items, we’ll send a confirmation email, signaling the start of the digitization process.
• Order Progress: We’ll keep you updated every step of the way after we receive your memories. You’ll receive periodic emails about your order so you can monitor their journey with us and back to you.

All orders include a Digital Download in MemoryCloud, which is best suited for viewing on computers, smartphones, or iPads/tablets, providing easy access without the need for physical media.

You then have the option to add on a physical output:

• USBs: Perfect for physical backup, versatile gifting, and compatibility with devices like computers, laptops, and smart TVs.
• DVDs: Ideal for traditional gifts, particularly for recipients with DVD players or game consoles.

After digitization, we'll send you a final invoice detailing the total cost. Upon payment, you'll receive access to your digital memories. Your original items will be shipped back to you with care, completing the preservation of your treasured moments. If you decide to not go through with your transfer after receiving the invoice we will ship your memories back to you and the transaction will be complete.

We take the security of your memories very seriously. Our instructions include safe packing methods, and to use reliable shipping carriers with tracking services. For added peace of mind, we recommend choosing a shipping option with insurance.