100% Satisfaction Guaranteed
We stand behind the quality of our work and offer a 100% satisfaction guarantee for every order. If you're not happy with the results, we'll start over and make it right—no runaround, just responsive, U.S.-based support.
Let's Compare Capture With Other Brands
By directly comparing our service with LegacyBox, ScanCafe, and iMemories, you will see how we stack up against the competition.
We also included a comparison with Walmart, another popular option for digitization. However, it’s important to note that Capture provides those services for Walmart, as well as other retailers like Sam’s Club, Costco, CVS.
Because of that, there are only minor differences, and you can expect our premium quality and exceptional service either way.
But don’t take our word for it, check out the data in this comparison chart!
| Capture | LegacyBox | ScanCafe | iMemories | Walmart* | |
|---|---|---|---|---|---|
| Turnaround Time | 3-4 weeks (less than 30 days including shipping) | 10 to 12 weeks (expedited processing available for additional fee) | 4 to 6 weeks (expedited processing available for additional fee) | 1-2 weeks on app, 4 weeks for complete delivery (expedited processing available for additional fee) | 3 to 4 weeks |
| Videotape Pricing | Only $34.98 per tape | $69.98 for up to 2 videotapes, $319.98 for 10, $639.98 for 20, and $1,249.98 for 40 | $28 per tape | $29.99 per tape | $15.96 for the first 30 minutes ($5.46 for each additional 30 minutes) |
| Film Pricing | Only $34.98 for the first 100 feet of each film reel ($0.30 for each additional foot) | $69.98 for up to 2 film reels, $319.98 for 10, $639.98 for 20, and $1,249.98 for 40 | $0.34 per foot | $29.99 per 50 ft | $15.96 for the first 50 feet ($0.20 for each additional foot) |
| Photo, Slide, and Negative Pricing | Only $34.98 for the first 50 prints, slides, or negatives ($0.58 for each additional image) | $69.98 for up to 50 photos, $319.98 for 250 photos, $639.98 for 500 photos, and $1,249.98 for 1000 photos | $0.48 per image | $0.99 per photo | $15.96 for the first 35 photos ($0.45 for each additional image) |
| Digital Media Transfer | Only $34.98 per device | No | $24 per item | Yes | $15.96 for the first 30 minutes ($5.46 for each additional 30 minutes) |
| Free Instant Quote LEARN MORE > |
Yes | No | No | No | No |
| Satisfaction Guarantee or Return Policy | 100% or we’ll reprocess your entire order free of charge | No-hassle store-credit within 30-day return policy | 30-day return policy | Yes, but it’s unclear | Satisfaction guaranteed because services are fulfilled by Capture |
| Security for Your Memories | State-of-the-art multi-million-dollar order tracking and security system, plus a 60-day backup | Barcode tracking, status updates, and a climate-controlled processing facility | Video monitoring for the facility, video and weight upon arrival and before shipping | Tracking and order status updates | Fulfilled by Capture for top-of-the-line security every step of the way |
| Touchless Photo Album Scanning | Yes | No | No | No | No |
| Digitization Experience | 25+ years of experience | 16 years of experience | 18 years of experience | 19 years of experience | Fulfilled by Capture |
| In-Store Pick-Up and Drop-Off | No | No | No | No | Yes |
| Basic Repairs Services | Yes, minor cassette repairs, magnetic tape cleaning, and film splicing, enhanced colors, and scratch reduction | Yes, but only splicing | Yes, minor video cassette repair, film splicing, and cleaning | Yes, minor repairs and splicing for videotapes and film | Yes, fulfilled by Capture |
| Digital Download | Yes, available for 90 days | Yes, available for 30 days | Yes | No (But offers the iMemories app) | Yes |
| Google Photos or Google Drive Auto Integration | Yes | Yes | Yes | No (But offers the iMemories app) | Yes |
| DVD Option Available | Yes, with automatic smart chapters, highlight videos, and personalization options | Yes | No | Yes | Yes |
| USB/Flash Drive Option Available | Yes | Yes | Yes | Yes | Yes |
Information updated as of 5/12/2025.
Turnaround Time Comparison
A fast turnaround time means you will soon experience the excitement of hearing voices, seeing smiles, and reliving memories that you haven’t enjoyed in years.
While iMemories may have us beat with app access, nobody beats our complete turnaround including shipping.
In fact, we guarantee your order will be processed in less than 30 days, including shipping times.
That way, you can get your original media, digital download, and additional DVD or USB copies back as fast as possible.
The average turnaround time in the industry is 10 to 12 weeks, which is the processing time offered by LegacyBox.
However, some of our competitors offer faster turnaround time, particularly iMemories which uses an app to provide digital access within 1 to 2 weeks. Still, it can take as long as 4 weeks to receive your original media and DVD or USB copies.
Many competitors also offer expedited shipping for an additional fee, but this can be very expensive and is mostly used by customers for urgent transfers.
Satisfaction Guarantee
Your memories are priceless, so, of course, you want to know you will receive the highest-quality digital files possible.
We guarantee customer satisfaction for every single order, no matter what. That means if you aren’t completely happy with the results, we will reprocess the entire order free of charge.
Because their services are fulfilled by Capture, Walmart offers a 100% satisfaction guarantee.
However, none of our other popular competitors offer the same type of guarantee for your memories. Many options like LegacyBox and ScanCafe do offer returns within 30 days, which may not ensure premium digital versions of your memories but does protect the money you invest in their services.
Technical Capability Comparison
You want your memories processed by experts in the business, so who has the most experience with digitizing videos, photos, film, and more?
Since 1999, we’ve been preserving memories and developing trusted partnerships with major brands including Costco, CVS, Sam’s Club, Walmart, Google Photos, and more.
With over 12 million satisfied customers and more every day, our experience is unmatched.
Some of our competitors have been in the industry a long time. LegacyBox was founded in 2009 and has served over 750,000 customers, ScanCafe began in 2006 and has scanned over 150 million memories, and iMemories started in 2005 with over 1 million happy customers.
That’s a lot of experience, but none of them have been doing this as long as us.
Pricing Comparison
Don’t overpay for the digitization of your memories.
Starting at only $34.98 for per videotape, 100 feet of film, or 50 photo prints, slides, or negatives, our pricing is affordable and fair.
Then, we charge only $0.58 per additional photo, or $0.30 for each additional foot of film.
Plus, we never charge for blank film or videotapes, unlike some competitors that will charge for the full item.
Need some help starting the process?
We can help with a Free Instant Quote! Learn More >
Pricing can differ greatly among our competitors with the lowest starting price being Walmart at $15.96, but that only covers the first 30 minutes of videotape, 35 photos, or 50 feet of film.
iMemories charges per videotape or film reel starting at $29.98.
The most expensive of popular competitors is LegacyBox who charges $69.98 for up to 2 videotapes or film reels or 50 photos, $319.98 for 10 items or 250 photos, and even more for larger orders.
Security Comparison
Your memories are priceless…go with a company that treats them that way.
We love that our competitors implement security and tracking systems to ensure your memories are safe no matter who you choose for digitization.
However, other brands may not have the resources we have to invest millions of dollars in top-of-the-line security and tracking systems to keep your memories safe.
Plus, we offer 90-day backup to your included MemoryCloud account so your memories can never be lost.
Most of our competitors offer the most basic tracking and order status updates, but some do more to ensure your memories are safe.
For example, ScanCafe uses video monitoring for the facility and will also use video and weight check upon arrival and before shipping your original media back to you. This ensures that all your memories are returned exactly how they arrived.
LegacyBox has a climate-controlled processing center in addition to regular barcode tracking updates as well.
What Other Reasons Make Capture the Best Choice for Your Precious Memories
Can one company really offer all of this? We're here to prove it to you—with expert care from our dedicated team in the U.S.
Revolutionary Touchless Photo Scanning
Capture is the first ever touchless photo scanning service to digitize photos and completely remove glare and warping
Utmost Variety and Capability
We guarantee satisfaction and fast transfer regardless of order quantity and variety.
Trusted by Top Retail brands
We have partnerships with major brands like Costco, Walmart, Google Photos, CVS, and Sam’s Club.
State-of-the-Art Tracking and Security
We track your photo albums and any other media every step of the way so you can rest assured knowing your memories are safe.
Auto integration with Google Photos
Automatically transfer photographs and other media to your library with API integration. We also help iCloud users to upload media to their accounts.
Sensitive Information Protection
Our secure Memory Cloud storage platform guarantees that only customers have access to their one-of-a-kind memories.
Complimentary Backup
We offer a complimentary 90-day backup of your digitized media, giving you extra peace of mind.
The Fastest Turnaround Time
You will receive your digitized copies within 30 days - this is much faster than the industry standard of 70+ days.
Quality Care
We take great care in handling your original media and creating high-quality digital replicas that are guaranteed to last a lifetime.
Media Repairs
We fix minor issues and enhance colors as needed.
What Do Our Customers Think?
Don’t take our word for it – 12+ Million Families Love Capture's Services.
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