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What happens after you place an order?
What happens after you place an order?
- You’ll receive an email with instructions on how to organize, label, and ship your digital devices to us. If you ordered a shipping label, it will be included in the email.
- We’ll digitize your digital devices and keep you updated via email every step of the way. Processing typically takes about 2-3 weeks from when your order is received.
- Finally, you’ll receive an email with cloud access to view your videos/photos online. We'll let you know when your devices are on their way back to you, including shipment tracking information. If you ordered a USB or DVD, those will be included in the shipment as well.
How Digitization Works?
How Digitization Works?
Many people ask how we digitize other digital media. The short answer is that we use a semi-automated process with professional, industrial-grade equipment—not something you can easily replicate with a device or software at home. This ensures high-quality results and allows us to handle even large orders on time.
For video content, we use AI-driven techniques to automatically create short reels and action shot highlights, so you can easily share the best moments without spending hours editing.
Accepted Formats
Accepted Formats
DVD/CD Image and Video Document Scanning:
DVD, MiniDVD, Data CD, VCD
Memory Card Digital Information Scanning:
Secure Digital (SD), miniSD, microSD, Smart Media (SM), MultiMediaCard (MMC), CompactFlash (CF), xD-Picture card, Sony MemoryStick
USB Drive, Thumb Drive, or Flash Drive Devices
Video and Image File Formats:
MPEG1, MPEG2, AVI, Quicktime, WMV, JPEG
File Format & Quality
File Format & Quality
Our digital scanning service produces MP4 video files of a maximum resolution of 1920x1080 and JPEG image files.
Note: images greater than 36 megapixels will not be transferred.
The Capture 100% Guarantee
The Capture 100% Guarantee
To ensure your digital copies are of the best quality, we offer a 100% satisfaction guarantee.
If for any reason you are not satisfied with the outcome of your order, we will happily reprocess it for you at no cost, within 60 days.
Digital Scanning Service
Number of Media
Add USB and/or DVD
Add USB and/or DVD
USB for the Entire Order
DVD for Digital Media
DVD Options
Theme
Tell us about your memories
Digital Media 1
Pricing for Digital Scanning
Pricing is based on the length of digital video and digital images, so you only pay for the content we successfully transfer.
We charge $34.98 for each device.
Simply select the number of devices you want to convert.
You will not be charged for an unsuccessful transfer.
Get a USB Combo Drive of your entire order for just $18.98, and there's no need to purchase additional USBs for more content like photo prints or videotapes unless you want extra copies. View your content on any desktop or mobile device.
Our DVDs are priced at $8.98 per transfer, regardless of the length of footage or amount of photos.To get additional copies for sharing, simply add multiple DVD orders above.
Data Security and Privacy
Your memories are in good hands because we take every precaution to ensure every moment is safe.
We provide 24/7 monitoring, advanced tracking, and state-of-the-art security to protect your memories from the moment they arrive until they are shipped back to you.
You can check the processing status throughout the entire transfer with regular email notifications, so you know your precious memories are in good hands.
Plus, our friendly customer service experts are here to help if you have any questions.
Every memory processed by our digital scanning service is safeguarded with a 60-day back-up stored in your complimentary MemoryCloud account.
We use secure cloud storage to ensure only you have access to your memories.
Organizing Your Order
Let us know what we're digitizing, so we can accurately title and organize your files.
Label your devices before sending them to us to make organizing your memories a breeze when on your computer, smartphone, iPad, tablet, or other device.
Click “Tell us about your memories” area to provide any personal details you want us to include in the digital copies, such as titles, years, and places.
We offer the option to auto-save digital files to your Google Photos Library for easy organization by location and time.
Plus, our DVD conversion option comes with smart chapters, highlight videos, and personalized titles and themes for your enjoyment and organization.
Frequently Asked Questions
- Packaging: Securely pack your items in a box. We recommend using bubble wrap or other protective packing materials for added safety.
- Shipping: We provide instructions on how to ship your package, ensuring it arrives safely at our digitization center.
- Receipt Confirmation: Upon receiving your items, we’ll send a confirmation email, signaling the start of the digitization process.
- Order Progress: We’ll keep you updated every step of the way after we receive your memories. You’ll receive periodic emails about your order so you can monitor their journey with us and back to you.
After digitization, we'll send you a final invoice detailing the total cost. Upon payment, you'll receive access to your digital memories. Your original items will be shipped back to you with care, completing the preservation of your treasured moments. If you decide to not go through with your transfer after receiving the invoice we will ship your memories back to you and the transaction will be complete.
We take the security of your memories very seriously. Our instructions include safe packing methods, and to use reliable shipping carriers with tracking services. For added peace of mind, we recommend choosing a shipping option with insurance.
Not Sure Where to Start? Get a Free Instant Quote!
Not Sure Where to Start? Get a Free Instant Quote!
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