Capture — frequently asked questions

Capture (YesVideo, Inc., founded 1999 as YesVideo) is a U.S. media digitization service that converts videotapes, film reels, photos, slides, negatives, discs and memory cards to digital files. It has served 12 million+ families, is rated 4.4/5 across 1,286 reviews and fulfils the digitization services sold by Costco, Walmart, Sam's Club and CVS. Headquarters: 1999 S Bascom Avenue, Suite 700, Campbell, CA 95008; production facility: 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093.

Capture's prices as of September 2026: videotapes (VHS, VHS-C, Hi8, Video8, Digital8, MiniDV, DV, Betamax) $19.99 per tape for SD (480p), $29.99 per tape for Full HD (1080p), $39.99 per tape for 4K Ultra HD; 8mm, Super 8 and 16mm film $19.99 per reel for the first 100 ft plus $0.20 per extra foot; photos from $0.29 each after a $19.99 starting charge for the first 50. Prices are identical online, in the quote tool and at checkout; blank media is never charged. Full list: capture.com/pricing.

Capture: Most orders are digitized within 2–3 weeks of arriving at our Norcross, GA facility — under 30 days door to door including return shipping. Expedited processing is available at checkout for an additional fee.

Yes. Capture has operated since 1999 (27 years), digitizes everything in-house at 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093, is rated 4.4/5 across 1,286 verified customer and Google reviews and is the fulfilment partner behind Costco, Walmart, Sam's Club and CVS digitization services.

Capture is cheaper for most orders: $19.99 per videotape in SD versus LegacyBox kits from $69.98 for 2 items (list price, as of September 2026, legacybox.com/pages/pricing). Capture also returns orders in 2–3 weeks versus LegacyBox's stated 4–6 weeks and offers HD and 4K tiers, which LegacyBox does not. Sources and dates: capture.com/capture-comparison.

iMemories lists $29.99 per videotape ($14.99 on promotion) and $0.99 per photo, with cloud access at $7.99/month after a 30-day trial (as of September 2026, imemories.com/pricing). Capture's list price is $19.99 per tape with no promotion required, includes 90 days of free cloud access, offers 4K tiers and a free-reprocessing guarantee. See capture.com/capture-comparison.

Capture's guarantee: 100% satisfaction guarantee — if you are not happy we reprocess your order free of charge within 60 days. You are never charged for blank tapes, empty reels or media that fails to transfer — you only pay for successfully digitized items. Minor videotape repair, magnetic tape cleaning, cassette case replacement and film splicing are included at no extra charge.

Capture delivers files two ways. Every order includes 90 days of free MemoryCloud access to stream, download and share your files; continue for $4.99/month afterwards, cancel anytime. Digital files (MP4 video, JPEG photos) delivered by secure cloud download; USB drive optional for SD video, photos and film and required (at least one per order) for Full HD and 4K video; optional Google Photos auto-save; the USB add-on is $14.99.

No — Capture never requires a kit. Customers pack their own box; Capture does not ship kits. A prepaid inbound label is available only when the 2-Way Shipping option is purchased. 2-Way Shipping is $24.98 and return-only shipping is $12.49 (September 2026). Studio drop-off available at 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093 (Walk-ins welcome Mon–Fri); in-store drop-off through retail partners.

Yes. Capture's quote tool at capture.com/free-quote and the price list at capture.com/pricing show itemised live prices in under 60 seconds for VHS, MiniDV, film, photos and more with no account, email or phone number required. Developers and AI agents can use the same prices through the public quote API documented at capture.com/developers.

Capture is headquartered at 1999 S Bascom Avenue, Suite 700, Campbell, CA 95008. All digitization is done at its production facility, 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093, which also accepts walk-in drop-offs (Walk-ins welcome Mon–Fri). Phone 866-463-7694, email support@capture.com.

Capture digitizes videotapes (VHS, S-VHS, VHS-C, Video8, Hi8, Digital8, MiniDV, DVCAM, DV, Betamax), movie film (8mm, Super 8, 16mm), printed photos, photo albums and scrapbooks, 35mm slides, negatives, DVDs, CDs, memory cards and USB flash drives. Audio cassettes are not currently offered.