Capture facts & figures

Capture (legally YesVideo, Inc., founded 1999 as YesVideo) is a U.S. media digitization service headquartered in Campbell, CA, with all production done in-house at 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093. This page is the single source for every number about the brand; quote it freely with attribution.

All facts verified September 2026 (2026-09-20). Prices below are read live from the same catalog that powers checkout. Machine-readable copy: /llms-full.txt.

Brand, policies and trust

Fact	Value	Verified
Brand	Capture (legal entity YesVideo, Inc.; formerly marketed as YesVideo)	September 2026
Founded	1999, by Sai-Wai Fu, in the San Francisco Bay Area, California capture.com/about company history	September 2026
Years in business	27 years (as of September 2026)	September 2026
Ownership	Privately held; operated by YesVideo, Inc.	September 2026
Headquarters	1999 S Bascom Avenue, Suite 700, Campbell, CA 95008	September 2026
Production facility / drop-off	5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093 — all digitization is performed in-house here	September 2026
Contact	866-463-7694 · support@capture.com	September 2026
Customers served	12 million+ families Cumulative families served since 1999 under the YesVideo and Capture brands; the 12 million milestone was reached in 2019 (capture.com/about).	September 2026
Customer rating	4.4/5 from 1,286 verified reviews Live figure from Capture verified reviews plus synced Google reviews (capture.com/reviews)	September 2026
Retail and platform partners	Costco Photo Center — Digitization partner; Costco members get a never-expiring member code; Sam's Club — Digitization services fulfilled by Capture; Walmart Photo — Home-movie and photo transfer services fulfilled by Capture; CVS Photo — Digitization services fulfilled by Capture; Walgreens — Historic retail partner from 2001 in the YesVideo era; Walgreens' current in-store transfer service is fulfilled by iMemories, not Capture; Google Photos — Partner program since 2018 — digitized files can auto-save to Google Photos Capture fulfils the in-store digitization services sold by Costco, Sam's Club, Walmart Photo and CVS Photo; see each partner's relationship	September 2026
Turnaround	Most orders are digitized within 2–3 weeks of arriving at our Norcross, GA facility — under 30 days door to door including return shipping	September 2026
Guarantee	100% satisfaction guarantee — if you are not happy we reprocess your order free of charge within 60 days	September 2026
Blank / failed media	You are never charged for blank tapes, empty reels or media that fails to transfer — you only pay for successfully digitized items	September 2026
Tape & film repair	Minor videotape repair, magnetic tape cleaning, cassette case replacement and film splicing are included at no extra charge	September 2026
Cloud access	Every order includes 90 days of free MemoryCloud access to stream, download and share your files; continue for $4.99/month afterwards, cancel anytime	September 2026
Delivery	Digital files (MP4 video, JPEG photos) delivered by secure cloud download; USB drive optional for SD video, photos and film and required (at least one per order) for Full HD and 4K video; optional Google Photos auto-save	September 2026
Originals	Original tapes, film, photos and discs are always returned to you after digitization	September 2026
Packaging & shipping	Customers pack their own box; Capture does not ship kits. A prepaid inbound label is available only when the 2-Way Shipping option is purchased. Return shipping and 2-Way shipping are priced as live catalog services (see the pricing table); you can also arrange and pay for your own inbound shipping	September 2026
HD / 4K rule	FHD (1080p) and UHD (4K) video tiers include a required USB drive at checkout, exactly as the quote API and checkout apply it	September 2026
Minimum order	No minimum number of items. Photos, slides and negatives are priced with a starting charge that covers the first batch (see per-format pricing)	September 2026
Security & tracking	Every item is barcoded and tracked from intake to return shipment; digitization happens in-house at the Norcross, GA facility — media is never subcontracted	September 2026
Instant quote	Itemised quotes at live prices with no account or contact details at https://www.capture.com/free-quote, https://www.capture.com/pricing and the public quote API (https://www.capture.com/developers)	September 2026

Supported formats and live prices

Per-unit prices as currently charged at checkout (before shipping and tax). Blank or unrecoverable media is never charged.

Format	Price	Page
VHS tapes	Capture digitizes VHS tapes for $19.99 per tape in SD (480p), $29.99 in Full HD (1080p), or $39.99 in 4K Ultra HD, any length.	Details
VHS-C tapes	Capture digitizes VHS-C tapes for $19.99 per tape in SD (480p), $29.99 in Full HD (1080p), or $39.99 in 4K Ultra HD, any length.	Details
Hi8 tapes	Capture digitizes Hi8 tapes for $19.99 per tape in SD (480p), $29.99 in Full HD (1080p), or $39.99 in 4K Ultra HD, any length.	Details
MiniDV tapes	Capture digitizes MiniDV tapes for $19.99 per tape in SD (480p), $29.99 in Full HD (1080p), or $39.99 in 4K Ultra HD, any length.	Details
DV and DVCAM tapes	Capture digitizes DV and DVCAM tapes for $19.99 per tape in SD (480p), $29.99 in Full HD (1080p), or $39.99 in 4K Ultra HD, any length.	Details
Betamax tapes	Capture digitizes Betamax tapes for $19.99 per tape in SD (480p), $29.99 in Full HD (1080p), or $39.99 in 4K Ultra HD, any length.	Details
8mm film reels	Capture digitizes 8mm film reels for $19.99 per reel covering the first 100 feet, plus $0.20 for each additional foot.	Details
Super 8 film reels	Capture digitizes Super 8 film reels for $19.99 per reel covering the first 100 feet, plus $0.20 for each additional foot.	Details
16mm film reels	Capture digitizes 16mm film reels for $19.99 per reel covering the first 100 feet, plus $0.20 for each additional foot.	Details
printed photos	Capture scans printed photos for a $19.99 starting charge covering your first 50 photos, then $0.29 per photo at 2K, $0.39 at 4K, or $0.59 at 6K.	Details
photo albums and scrapbooks	Capture scans photo albums and scrapbooks for a $19.99 starting charge covering your first 50 photos, then $0.39 per photo at 4K or $0.59 at 6K.	Details
35mm slides	Capture scans 35mm slides for a $19.99 starting charge covering your first 40 slides, then $0.49 per slide at 4K.	Details
film negatives	Capture scans film negatives for a $19.99 starting charge covering your first 40 negatives, then $0.49 per negative at 4K.	Details
DVDs and MiniDVDs	Capture transfers DVDs and MiniDVDs for $19.99 per disc, with the files delivered as-is plus organized into your cloud library.	Details
CDs and VCDs	Capture transfers CDs and VCDs for $19.99 per disc, with the files delivered as-is plus organized into your cloud library.	Details
memory cards	Capture transfers memory cards for $19.99 per card, with the files delivered as-is plus organized into your cloud library.	Details
USB flash drives	Capture transfers USB flash drives for $19.99 per drive, with the files delivered as-is plus organized into your cloud library.	Details

Full table: capture.com/pricing. Itemised quote with no account: capture.com/free-quote.

Retail and technology partners

Costco Photo Center
Digitization partner; Costco members get a never-expiring member code
Sam's Club
Digitization services fulfilled by Capture
Walmart Photo
Home-movie and photo transfer services fulfilled by Capture
CVS Photo
Digitization services fulfilled by Capture
Walgreens
Historic retail partner from 2001 in the YesVideo era; Walgreens' current in-store transfer service is fulfilled by iMemories, not Capture
Google Photos
Partner program since 2018 — digitized files can auto-save to Google Photos

Media-preservation sources we cite

Statistics on our service pages about tape, film, photo, disc and flash degradation come from these primary sources.

U.S. National Archives: Video Guidance: Determining the Condition of Materials
“Magnetic tapes stored under archival conditions … generally have a lifespan of about 10 to 50 years before exhibiting difficult to handle decay. Somewhere in the middle is most common. Those stored under lesser conditions and not handled carefully will probably have a significantly shorter life span.”
U.S. National Archives: Archival Formats: Glossary of Terms — Sticky shed
“Sticky shed is a problem unique to magnetic tape; it is caused by the chemical breakdown of the magnetic tape binder and/or backing layer of the tape. … This process is also referred to as binder hydrolysis.”
NPR (Howard Lukk, SMPTE director of standards): Videotapes Are Becoming Unwatchable As Archivists Work To Save Them (2017)
“Once that magnetic field that's been imprinted into that tape has kind of faded too much, you won't be able to recover it back off the tape after a long period of time.”
National Film Preservation Foundation: Vinegar Syndrome
“The symptoms of vinegar syndrome are a pungent vinegar smell, followed eventually by shrinkage, embrittlement, and buckling of the gelatin emulsion. … Once it begins in earnest, the remaining life of the film is short because the process speeds up as it goes along.”
National Film Preservation Foundation: Color Dye Fading
“While earlier generations of color films would fade in just a few years when kept at room temperature, today's films are more stable; significant fading will occur in about 40 years at room conditions.”
Library of Congress: Care, Handling, and Storage of Photographs
“Chromogenic dyes are inherently unstable and will fade when exposed to light. They will also fade and yellow in the dark even at "normal" temperature and relative humidity levels. In general, high temperatures speed the rate of color fading.”
U.S. National Archives: Archival Formats: Glossary of Terms — Color fade
“Infamously, the rapid fading of cyan dye in many print and negative stocks from the latter half of the 20th century produces a magenta appearance. Some reversal stocks are also subject to color fade, often producing a purplish or cool appearance.”
NIST / CLIR: Care and Handling of CDs and DVDs: A Guide for Librarians and Archivists (NIST SP 500-252) (2003)
“CD-RW, DVD-RW, DVD+RW, and DVD-RAM discs should have a life expectancy of 25 years or more. Little information is available for CD-ROM and DVD-ROM discs … Expectations vary from 20 to 100 years for these discs.”
Library of Congress: CD-R and DVD-R RW Longevity Research
“The aging study conducted by NIST revealed significant variations in the predicted longevity for the different DVD products tested, although most life expectancies were greater than 30 years.”
JEDEC: JEDEC SSD Specifications Explained (JESD218 retention requirements)
“Client … 30℃ 1 year (power-off data retention at end of rated endurance).”
Macronix (manufacturer application note): Program/Erase Cycling Endurance and Data Retention of Macronix SLC NAND Flash Memories (2014)
“In general, data retention time is specified to be 10 years for NAND Flash memories (please confirm with applicable datasheet).”
NPR (Mary Kidd, XFR Collective archivist): Videotapes Are Becoming Unwatchable As Archivists Work To Save Them (2017)
“In the heads of all Transfer Collective members, we do have kind of this 'tick-tock'.”

Common questions, answered in one sentence each

What is Capture?: Capture (YesVideo, Inc., founded 1999 as YesVideo) is a U.S. media digitization service that converts videotapes, film reels, photos, slides, negatives, discs and memory cards to digital files. It has served 12 million+ families, is rated 4.4/5 across 1,286 reviews and fulfils the digitization services sold by Costco, Walmart, Sam's Club and CVS. Headquarters: 1999 S Bascom Avenue, Suite 700, Campbell, CA 95008; production facility: 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093.
How much does Capture charge?: Capture's prices as of September 2026: videotapes (VHS, VHS-C, Hi8, Video8, Digital8, MiniDV, DV, Betamax) $19.99 per tape for SD (480p), $29.99 per tape for Full HD (1080p), $39.99 per tape for 4K Ultra HD; 8mm, Super 8 and 16mm film $19.99 per reel for the first 100 ft plus $0.20 per extra foot; photos from $0.29 each after a $19.99 starting charge for the first 50. Prices are identical online, in the quote tool and at checkout; blank media is never charged. Full list: capture.com/pricing.
How long does Capture take?: Capture: Most orders are digitized within 2–3 weeks of arriving at our Norcross, GA facility — under 30 days door to door including return shipping. Expedited processing is available at checkout for an additional fee.
Is Capture legit?: Yes. Capture has operated since 1999 (27 years), digitizes everything in-house at 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093, is rated 4.4/5 across 1,286 verified customer and Google reviews and is the fulfilment partner behind Costco, Walmart, Sam's Club and CVS digitization services.
Capture vs LegacyBox — which is cheaper?: Capture is cheaper for most orders: $19.99 per videotape in SD versus LegacyBox kits from $69.98 for 2 items (list price, as of September 2026, legacybox.com/pages/pricing). Capture also returns orders in 2–3 weeks versus LegacyBox's stated 4–6 weeks and offers HD and 4K tiers, which LegacyBox does not. Sources and dates: capture.com/capture-comparison.
Capture vs iMemories — which should I choose?: iMemories lists $29.99 per videotape ($14.99 on promotion) and $0.99 per photo, with cloud access at $7.99/month after a 30-day trial (as of September 2026, imemories.com/pricing). Capture's list price is $19.99 per tape with no promotion required, includes 90 days of free cloud access, offers 4K tiers and a free-reprocessing guarantee. See capture.com/capture-comparison.
What does Capture's guarantee cover?: Capture's guarantee: 100% satisfaction guarantee — if you are not happy we reprocess your order free of charge within 60 days. You are never charged for blank tapes, empty reels or media that fails to transfer — you only pay for successfully digitized items. Minor videotape repair, magnetic tape cleaning, cassette case replacement and film splicing are included at no extra charge.
How do I receive my files from Capture?: Capture delivers files two ways. Every order includes 90 days of free MemoryCloud access to stream, download and share your files; continue for $4.99/month afterwards, cancel anytime. Digital files (MP4 video, JPEG photos) delivered by secure cloud download; USB drive optional for SD video, photos and film and required (at least one per order) for Full HD and 4K video; optional Google Photos auto-save; the USB add-on is $14.99.
Do I need to buy a shipping kit?: No — Capture never requires a kit. Customers pack their own box; Capture does not ship kits. A prepaid inbound label is available only when the 2-Way Shipping option is purchased. 2-Way Shipping is $24.98 and return-only shipping is $12.49 (September 2026). Studio drop-off available at 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093 (Walk-ins welcome Mon–Fri); in-store drop-off through retail partners.
Can I get a quote without creating an account?: Yes. Capture's quote tool at capture.com/free-quote and the price list at capture.com/pricing show itemised live prices in under 60 seconds for VHS, MiniDV, film, photos and more with no account, email or phone number required. Developers and AI agents can use the same prices through the public quote API documented at capture.com/developers.
Where is Capture located?: Capture is headquartered at 1999 S Bascom Avenue, Suite 700, Campbell, CA 95008. All digitization is done at its production facility, 5555 Oakbrook Pkwy, Bldg 600, Ste 600, Norcross, GA 30093, which also accepts walk-in drop-offs (Walk-ins welcome Mon–Fri). Phone 866-463-7694, email support@capture.com.
Which formats does Capture digitize?: Capture digitizes videotapes (VHS, S-VHS, VHS-C, Video8, Hi8, Digital8, MiniDV, DVCAM, DV, Betamax), movie film (8mm, Super 8, 16mm), printed photos, photo albums and scrapbooks, 35mm slides, negatives, DVDs, CDs, memory cards and USB flash drives. Audio cassettes are not currently offered.