LegacyBox's Location: The Significance of Their Headquarters When Deciding to Order Digitization Services

LegacyBox's Location: The Significance of Their Headquarters When Deciding to Order Digitization Services

Preserving your precious memories and analog media is important, but choosing which company to help you through the process to create digital copies of your priceless moments is not always easy. One of the more popular choices is LegacyBox, which offers mail services. One thing to consider is where a digitization company is located and the type of facility they have. 

Capture has been digitizing memories for over 20 years from our processing facility our processing facility is in Norcross, GA, but whether you choose us or one of our competitors, our biggest concern is that you get your memories preserved in the highest possible quality in a timely manner. That’s why we compiled this blog to answer the question, “Where is LegacyBox located?”

Keep reading to learn about LegacyBox services, where they are headquartered, why location might matter when selecting a digitization service, and how LegacyBox compare to Capture.

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LegacyBox: A Quick Overview

What is LegacyBox?  To put it simply, they are a company that turns analog media like videotape home movies, film reels, and photos into digital copies. In 2009, it was co-founded by Adam and Nick and are owned by the same company that operated Kodak Digitizing Box and SouthTree. 

Unlike some LegacyBox competitors, their pricing is based on the LegacyBox kit you choose that includes a certain number of items. For example, you can choose based on 2, 10, 20, or 40 items where a single item is one tape, one film reel, or 25 photos. Therefore, LegacyBox cost is based on the number of items or memories that you have. 

When you fill the kit with your Super 8, 16mm, and 8mm film reels, audio cassettes, VHS tapes, Betamax tapes, MiniDV tapes, MicroMV, photographs, and other old media, you will add barcodes so that they can track your order.

Then, you mail it back using the welcome guide and included UPS shipping label and they will process it and create digital copies in around 12 weeks. In addition to a digital download, you also have the option of getting a DVD or USB thumb drive copy of the order. 

So, where are they located and why does it matter?

Location of LegacyBox Headquarters

LegacyBox headquarters is located in Chattanooga, Tennessee, the same location that runs Kodak Digitizing Box and SouthTree orders. Their exact address is 515 N Holtzclaw Ave Ste 318, Chattanooga, Tennessee USA, 37404 as you can see on the map.

 

The LegacyBox address in Tennessee isn’t just the answer to, “Where is LegacyBox located?” It’s also the location where they process your entire order. That means that whether you are located in the Pacific Northwest or the Midwest, your shipment will go to Tennessee before returning. In general, there’s nothing wrong with that, but the location of the LegacyBox facility might be important for a few reasons.  

Why Location Matters for Companies Like LegacyBox

shipping and delivery

The location of where you send your precious memories matters because you want to make sure those memories are safe during transit and all the way back to you. The closer the facility, the shorter the transit time and the less possibility of an error or lost mail.  

This is especially important when many LegacyBox reviews (as well as Kodak Digitizing reviews and SouthTree reviews processed at the same facility in Chattanooga, Tennessee) state that it takes longer than 12 weeks to receive orders sent to their service.  

In addition, having a location that’s in a time zone that’s open when you need them to be is also important. For example, LegacyBox customer service is open from 8 a.m. to 7 p.m. Eastern Standard Time Monday – Friday and 10 a.m. to 6 p.m. EST Saturday and Sunday.  

If you live in the Central or Pacific time zones, then that could cause some problems because they won’t necessarily be open when you need customer support. But it’s not just the location itself that matters, it’s the entire LegacyBox company location.  

They claim that their facilities are 100,000 square feet with over 200 trained technicians that preserve 700,000 items a week. This certainly shows that they are popular and have experience but might also cause delays in turnaround time. 

Since you want to choose the best company to digitize home movies, photos, and other memories, you should also care that they have the most professional facilities that keep your order safe 24/7 all the way back to you.  

That’s why Capture has a state-of-the-art tracking and security system. We spent millions of dollars to make sure your memories are safe through every hand until you get them back. Other than that, in what other ways can you compare LegacyBox vs. Capture?   

Capture.com vs. LegacyBox: How Do We Compare?

capture vs legacybox

At the surface level, it may seem like Capture.com and LegacyBox.com are pretty much the same type of service. While that might be true, there are some crucial differences including location, turnaround time, security (as mentioned above), and pricing.  

While both services turn similar formats into digital files, LegacyBox can convert audio cassettes to digital. Other than that, the services are very comparable for old home movies, PAL and NTSC format VHS, film reels, and photos, but one service that Capture offers that you can’t get anywhere else is touchless photo album scanning.  

Capture can scan your photo albums to create digital format copies of each image, without anyone ever having to remove the photos from the albums. This keeps them safe, protected, and in good condition throughout the digitization process. 

While the LegacyBox main office is located in Tennessee, Capture is processing in Norcross, GA near Atlanta metro area. We believe this allows for faster turnaround time because it’s one of the biggest metros in the United States. Either way, Capture will complete your order and return your original and digital media in less than 30 days, while LegacyBox takes around 12 weeks. 

When it comes to protection for your memories, not only does Capture offer a multi-million-dollar tracking and security system, but we also provide a 100% satisfaction guarantee and free 60-day backup with every order. LegacyBox does offer a 30-day return policy for store credit as well.

Finally, when it comes to pricing, Capture is more affordable for basically every format. While the pricing for videotapes and film reels is comparable, Capture is much more affordable if you want to convert photos to digital.  Plus, we won’t charge for digital download while LegacyBox forces customers to pay for either a digital copy or a DVD or USB copy, which means extra charges in addition to the actual digitization. 

FAQs About LegacyBox and Its Location

These are some frequently asked questions about LegacyBox and its location.  

Can LegacyBox digitize orders from outside the USA? 

No, they can only ship to the contiguous United States, which means they cannot digitize orders from Hawaii, Alaska, or any other countries.  

Does LegacyBox offer in-person drop offs if you live near Chattanooga, Tennessee?

No, they require customers to use the prepaid shipping label in their box. This allows them to track your order and maintain efficient processes to deliver orders in 12 weeks.  

Are there LegacyBox discounts to lower the expensive price?

You might be able to get a LegacyBox discount code, but if the cost is too high then you can also choose Capture to process your order for a lower price, faster turnaround, and better protection for your precious memories. 

Conclusion

Now that you know where is LegacyBox located you can see that it might influence turnaround time and other results due to their large facility, geographical location, and number of orders they accept. That way, you can make a better decision for digitizing your videotapes, audio tapes, film reels, and photos. 

If you want to get your order faster and rely on top-of-the-line security, choose Capture for professional digitization. Click here to see how we stack up against our competition. Including LegacyBox!  

 

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