FAQs > Video Transfer

Video Transfer

Formats you can send:

We are able to process the following videotape formats: VHS, S-VHS, Betamax, VHS-C, S-VHS-C, Hi-8, Digital8, Video8, DV, DVCAM, MiniDV, DVC; videotapes can be in NTSC or PAL formats.

What you will receive:

Your order contents will vary depending on which output(s) you selected; your original media will be returned with your order.

DVD features:

  • Continuous play of the footage from your videotape
  • DVD chapters created at natural scene breaks
  • DVD case with thumbnail images of each chapter
  • Original audio from your videotape
  • Title and theme (if selected)
  • 3 music video trailers (1 minute each)
  • Up to 80 JPEG still images taken from your footage

USB features:

  • A MP4 video file of your digitally transferred videotape
  • Original audio from your videotape

Digital Copy features, accessible in MemoryCloud for 60 days:

  • View and download to your computer, smartphone, or tablet
  • Order additional DVDs or USBs
  • Add your Digital Copy to Google Photos, where you can share and store all your memories in one place ( storage quotas apply )

If you have a wedding video or a similar video recorded by a professional, we are able to transfer the footage. Any other third-party copyrighted material must be accompanied by a
copyright waiver form . Please submit a completed form with your order.

If you are unsure whether your media contains copyrighted footage, please feel free to send it to us, and we will send it back unprocessed if we cannot complete the transfer.

If your videotape case is damaged, it must be repaired in order to process the tape. We will automatically repair your case as part of our process; there is no charge for this service. If your videotape ribbon is damaged, it will also require repair before processing. If repair involves removing any portion of your footage, we will contact you for approval prior to repair.

PAL tapes (the most common format in Europe and Asia) in VHS, VHS-C, S-VHS, and Video8 videotapes can be transferred.

Contact Us

Still have questions? Here’s how you can reach us:

Monday - Friday

8:00am - 3:00pm PT

Saturday - Sunday

8:00am - 2:00pm PT

Chat With Us

Or email us at support@capture.com