FAQs > Frequently Asked Questions

Photo Transfer

Formats you can send:

We are able to transfer photos measuring from 2” x 2” to 8” x 12”.

What you will receive:

Your order contents will vary depending on which output(s) you selected; your original media will be returned with your order.

DVD features:

  • Slideshow movie of your images in the sequence requested (each image will be displayed for 7 seconds)
  • DVD chapters created at natural scene breaks
  • DVD case with thumbnail images of each chapter
  • Title and theme (if selected)
  • 3 music video trailers (1 minute each)
  • 12-megapixel JPEG image files of each photo, ready to print or share

USB features:

  • 12-megapixel JPEG image files of each photo, ready to print or share

Digital Copy features, accessible in MemoryCloud for 60 days:

  • View and download to your computer, smartphone, or tablet
  • Order additional DVDs or USBs
  • Add your Digital Copy to Google Photos, where you can share and store all your memories in one place (storage quota applies)

Your original media and containers will be returned with your completed order.

Note: Movie film will be cleaned and spliced onto new 7-inch plastic reels. Your original reels will be returned empty.

Contact Us

Still have questions? Here’s how you can reach us:

Monday - Friday

8:00am - 3:00pm PT

Saturday - Sunday

8:00am - 2:00pm PT

Chat With Us

Or email us at support@capture.com