FAQs > Order Processing & Tracking

Order Processing & Tracking

You will receive your order about 4 weeks (includes processing and return shipping) from the time we receive your Time Capsule; it will include your original media and any Digital Copy, USB, or DVD you ordered.

Your original media and containers will be returned with your completed order.

Note: Movie film will be cleaned and spliced onto new 7-inch plastic reels. Your original reels will be returned empty.

If your videotape case is damaged, it must be repaired in order to process the tape. We will automatically repair your case as part of our process; there is no charge for this service. If your videotape ribbon is damaged, it will also require repair before processing. If repair involves removing any portion of your footage, we will contact you for approval prior to repair.

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Still have questions? Here’s how you can reach us:

Monday - Friday

8:00am - 3:00pm PT

Saturday - Sunday

8:00am - 2:00pm PT

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Or email us at support@capture.com