FAQs > My Order Has Completed Processing

My Order Has Completed Processing

If you would like to return an unused Time Capsule, we will gladly accept a return of an unused Time Capsule with proof of purchase within 60 days of the original purchase date. You will receive a refund for the Time Capsule purchase price upon receipt of your unused, like-new condition, Time Capsule.

Please ship your Time Capsule to:
Capture Returns

5300 Oakbrook Parkway Suite 140
Norcross, GA 30093
866-493-7383

Please Note: Shipping charges paid are non-refundable

If you have any concerns or questions about your Time Capsule, you can email us at support@capture.com or call us at 866-493-7383.

If you are not satisfied with the result of your processed order, you can return it for reprocessing within 60 days of completion, our goal is to reprocess to satisfaction where possible. On a rare occasion we will instead issue a refund. Please contact customer support for assistance: support@capture.com

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Still have questions? Here’s how you can reach us:

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Saturday - Sunday

8:00am - 2:00pm PT

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Or email us at support@capture.com