FAQs > Frequently Asked Questions

Digital Media

Formats you can send:

We are able to transfer the following formats and devices:

  • USB drives
  • Data CD/DVDs (file storage only)
  • Digital Memory Cards: SD Memory Cards, SDHC, miniSD, miniSDHC, microSD, microSDHC, MultiMediaCard, MMCplus, MMCmobile, RS-MMC, RS-MMC DV, Memory Stick, Memory Stick PRO, Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, xD-Picture Card, xD Type M/M+, xD Type H, CompactFlash

Suppored file types:

  • Video files: MPEG, MPG, MP4 AVI, MOV, WMV, 3G2, 3GP, AVCHD, DV, M4V, MOD, MPE, M2TS, MTS, TS, VOB, VRO
  • Image files: BMP, GIF, JPG, JPEG, JPE, JIF, JIFF, JFI, PNG, TIF, TIFF (up to 36 megapixel images)

What you will receive:

Your order contents will vary depending on which output(s) you selected; your original media will be returned with your order.

DVD features:

  • DVD resolution slideshow movie of your digital images/videos (each image will be displayed for 7 seconds)
  • DVD chapters created at natural scene breaks
  • DVD case with thumbnail images of each chapter
  • Title and theme (if selected)
  • 3 music video trailers (1 minute each)

USB features:

  • MP4 video file of each digital video (maximum resolution of 1920x1080)
  • JPEG image file of each digital image*

Digital Copy features, accessible in MemoryCloud for 60 days:

  • View and download to your computer, smartphone, or tablet
  • Order additional DVDs or USBs
  • Add your Digital Copy to Google Photos, where you can share and store all your memories in one place (storage quota applies)

Will my original items be returned?

Contact Us

Still have questions? Here’s how you can reach us:

Monday - Friday

8:00am - 3:00pm PT

Saturday - Sunday

8:00am - 2:00pm PT

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Or email us at support@capture.com